Collection Specialist

Job Summary

To support a Specialty Infusion Pharmacy, the full-time Collection Specialist will manage medical accounts receivable processes remotely, focusing on resolving balances, making collection calls, and ensuring compliance with relevant regulations.

Key responsibilities

• Research and resolve accounts receivable balances through timely collection actions and correspondence management
• Make routine collection calls on outstanding claims and document detailed notes in the company software system
• Identify billing errors and escalate potential risks or issues to management while providing exceptional customer service

Required qualifications

• Previous home infusion and acute/specialty infusion pharmacy experience required
• High school diploma or equivalent; an associate degree in finance, accounting, or a related field is preferred
• 1-3 years of strong collections experience
• Knowledge of HCPC coding and medical terminology
• Experience with CPR+ and Waystar systems preferred