Collection Support Specialist

Job Summary

Working remotely, the Collection Support Specialist will perform various administrative tasks within the Collections Department, including managing accounts, preparing documentation, and ensuring compliance with collection laws.

Key responsibilities

• Develop a thorough understanding of first- and third-party collections processes and client requirements
• Prepare accurate pay-off letters and itemized statements for clients and authorized parties
• Assist Third Party Account Managers with administrative tasks and maintain accurate account documentation

Required qualifications

• High School Diploma/GED required; associate degree or post-high school courses preferred
• Previous administrative work experience in an office setting
• Proficiency in Microsoft Applications, Outlook, and Excel
• Strong typing skills and attention to detail
• Ability to maintain confidentiality and work in a fast-paced environment