Collections Account Coordinator

Job Summary

A company is looking for an Account Coordinator, Collections.

Key Responsibilities

• Engage with customers over the phone regarding past due payments
• Utilize multiple software systems to manage customer accounts and document interactions
• Negotiate repayment solutions while maintaining adherence to company policies and regulatory requirements

Required Qualifications

• 1+ years of experience in a customer-focused, solutions-oriented role
• Proven negotiation and influence skills with a successful track record
• Tech-savvy with the ability to learn new software quickly
• Ability to balance empathy and persuasion in customer interactions
• Composure in handling challenging conversations and de-escalation situations