Collections Account Specialist

Job Summary

Supporting high-value SendTech Clients, the full-time remote Collections Account Specialist will manage billing and collections activities, ensuring accuracy and client satisfaction while handling sensitive financial data.

Key responsibilities

• Collect past-due accounts across multiple lines of business
• Correct billing errors while maintaining client account integrity in all applicable systems
• Collaborate with various agents to respond to client inquiries and maintain good working relationships across business units

Required qualifications

• 2 or more years of client service experience
• Prior experience in collections, account management, and/or billing reconciliation (preferred)
• Proven time management skills
• Strong organizational skills, with Microsoft Office Suite experience a plus
• Able to work independently while functioning effectively in a team environment