Collections Agent

Job Summary

A company is looking for a Collections Agent to manage and resolve early-stage delinquent accounts.

Key Responsibilities

• Review and analyze delinquent accounts to determine the best course of action for resolution
• Contact clients via phone and email to discuss their accounts and negotiate repayment plans
• Document all interactions and agreements with clients accurately in the company's system

Required Qualifications

• High school diploma or equivalent; Associate's or Bachelor's degree in related field preferred
• Minimum of 2 years experience in consumer collections
• Strong understanding of financial products, services, and regulations
• Proficiency in Microsoft Office Suite and experience with CRM software
• High level of integrity and commitment to maintaining client confidentiality