Collections Agent
Job Summary
Working full-time in Savannah, GA, the Collections Agent will manage customer accounts by making and receiving calls to resolve past-due payments, employing ethical recovery strategies and negotiation skills to secure timely payments.
Key Responsibilities:
- Make outbound and receive inbound calls to discuss and resolve open customer accounts
- Utilize contact center technology to locate and communicate with customers regarding payment options
- Negotiate payment arrangements while maintaining professionalism and empathy towards customers
Required Qualifications:
- Must be 18 years of age or older
- High school diploma or equivalent required
- Prior experience in a contact center or customer service role is necessary
- Ability to type accurately at 20+ words per minute
- Basic knowledge of Microsoft Office Suite and Windows operating system
Complete Job Description
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