Collections Agent
Job Summary
As a full-time Collections Agent working remotely, the candidate will manage customer accounts to resolve past-due balances through ethical recovery strategies, effective negotiation, and a customer-focused approach.
Key Responsibilities:
- Make outbound and receive inbound calls to discuss and resolve open customer accounts
- Negotiate payment arrangements with empathy and professionalism while meeting performance goals
- Utilize contact center technology to locate customers and identify appropriate payment options
Required Qualifications:
- Must be 18 years of age or older
- High school diploma or equivalent
- Prior experience in a contact center or customer service role is required
- Ability to type accurately at 20+ words per minute
- Basic knowledge of Microsoft Office Suite and understanding of the Windows operating system
Complete Job Description
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