Collections Associate

Job Summary

A company is looking for a Collections Associate to assist customers in managing their payment plans.

Key Responsibilities

• Contact customers to discuss payment options and resolve outstanding balances while adhering to internal policies and regulations
• Build rapport with customers and collaborate to develop manageable solutions for account updates
• Maintain accurate documentation of customer interactions and collection efforts, ensuring data integrity

Required Qualifications

• High School Diploma or GED
• 1+ years of experience in collections, call center, or sales
• Ability to pass a bilingual assessment (if applicable)
• 2+ years of experience in collections, call center, or sales is preferred