Collections Associate

Job Summary

Managing and coordinating the collection of delinquent payments for auto loan accounts, the full-time Loss Prevention Associate will perform account collection calls and service inbound customer inquiries while working remotely from 12-9 PM EST.

Key Responsibilities:

• Perform delinquent account collection calls, emails, or text messages assigned by management
• Service inbound customer calls pertaining to collections and redemptions
• Maintain clear and descriptive notes and prepare delinquent accounts for the post repossession process

Required Qualifications:

• Proficiency in both Spanish and English is preferred
• One plus years' experience with collections in a call center environment
• Auto collections experience is preferred
• Previous work in collections, preferably in the automotive industry
• High level of integrity and strong sense of teamwork while able to work independently