Collections Associate

Job Summary

Managing and coordinating the collection of delinquent payments for auto loan accounts, the full-time Loss Prevention Associate will perform collection calls, service inbound customer inquiries, and maintain detailed account notes while working remotely from 9 AM to 6 PM EST.

Key Responsibilities:

• Perform delinquent account collection calls, emails, or text messages assigned by management
• Service inbound customer calls pertaining to collections and redemptions
• Prepare delinquent accounts for post repossession processes and communicate with clients through notices

Required Qualifications:

• Proficiency in both Spanish and English is preferred
• One plus years' experience with collections in a call center environment
• Previous work in collections, preferably in the automotive industry
• Outstanding customer service and organizational skills
• Able to work from 9 AM to 6 PM EST