Collections Associate

Job Summary

Managing delinquent payments for auto loan accounts, the full-time remote Loss Prevention Associate will conduct collection calls, service inbound inquiries, and maintain detailed account records during the hours of 12-9 PM EST.

Key Responsibilities:

• Perform delinquent account collection calls, emails, or text messages assigned by management
• Service inbound customer calls pertaining to collections and redemptions
• Prepare delinquent accounts for post repossession processes and enforce compliance with Collection Standard of Conduct policies

Required Qualifications:

• Proficiency in both Spanish and English is preferred
• One plus years' experience with collections in a call center environment
• Auto collections experience is preferred
• Previous work in collections, preferably in the automotive industry
• High level of integrity and outstanding customer service skills