Collections Associate

Job Summary

Working remotely on a full-time basis, the Loss Prevention Associate will manage and coordinate the collection of delinquent payments for auto loan accounts during the hours of 12 - 9 PM EST.

Key Responsibilities

• Perform delinquent account collection calls, emails, or text messages assigned by management
• Service inbound customer calls pertaining to collections and maintain clear and descriptive notes
• Prepare delinquent accounts for pre-repossession status and assist subordinates with collection activities in difficult cases

Required Qualifications

• Proficiency in both Spanish and English is preferred
• One plus years' experience with collections in a call center environment
• Skip trace experience
• Auto collections experience is preferred
• Previous work in collections, preferably in the automotive industry