Collections Compliance Manager

Job Summary

Owning the legal and compliance framework for post charge-off recovery, the full-time remote Collections Legal and Recovery Compliance Manager will design qualification criteria for legal escalation, oversee vendor compliance, and ensure adherence to regulatory standards while building a structured recovery program from the ground up.

Key responsibilities

• Design and manage the qualification criteria for accounts eligible for legal escalation and monitor the legal escalation pipeline for compliance
• Oversee vendor and outside counsel relationships, ensuring compliance with legal standards and managing performance monitoring processes
• Develop and maintain policies and procedures for the post charge-off collections program, serving as a legal and compliance resource for the collections team

Required qualifications

• 5+ years of experience in legal operations, compliance management, or collections oversight within consumer lending or auto finance
• Working knowledge of FDCPA, UDAAP, and applicable state consumer protection laws related to post charge-off collections
• Experience managing bankruptcy filings and SCRA compliance for servicemember accounts
• Proven ability to manage outside counsel relationships and oversee legal collections activity across multiple states
• Bachelor's degree required; JD, paralegal certification, or CRCM preferred but not required