Collections Manager

Job Summary

A company is looking for a Collections Manager to lead and support the Collections team in managing accounts receivable performance.

Key Responsibilities

• Drive improvements in accounts receivable performance through effective collection strategies and timely client payments
• Oversee escalated disputes and customer inquiries, ensuring issues are resolved for payment facilitation
• Lead and support the Collections Specialists, providing guidance and coaching while managing training and performance assessments

Required Qualifications

• At least 10 years of collections experience with frequent client interaction
• Demonstrated ability to lead and mentor a team in a high-volume collections environment
• Experience with data analysis, dashboard tools (e.g., Power BI, Tableau), and collections metrics/KPIs
• Proficiency in automation platforms and AI-based tools for process optimization
• Experience with Intacct contracts, invoices, and accounts receivable is an advantage