Collections Manager

Job Summary

Leading a team of 8-10 specialists, the full-time remote Collections Manager will drive collections performance, hire and develop talent, and utilize data to enhance team results while ensuring a positive consumer experience.

Key responsibilities

• Own team performance by driving collections, recoveries, productivity, and consumer experience results
• Hire, onboard, and develop high-performing Collections & Recoveries Specialists
• Use data and performance trends to identify root causes and improve individual and team performance

Required qualifications

• 1+ years of first-party consumer collections experience, including pre-charge-off collections
• 1+ years of experience managing a team of Collections & Recoveries Specialists, preferably 8 or more
• Proven ability to identify, hire, and develop high-performing collections talent
• Strong working knowledge of applicable consumer collections laws and regulations
• High school diploma or GED required