Collections Officer

Job Summary

A company is looking for a Collections Officer responsible for managing student account collections and educating students about their financial status.

Key Responsibilities

• Follow established processes to collect payments from current and former students
• Communicate with students via phone, mail, and email regarding account balances and payment arrangements
• Analyze collection trends and maintain accurate records of accounts receivable activities

Required Qualifications

• High School Diploma required
• 2-4 years of collections or business/accounting related work experience required
• Knowledge of Fair Debt Collection Practices Act (FDCPA) is desired
• Proficient in Microsoft Office Suite and capable of utilizing multiple systems
• Ability to maintain confidentiality and uphold professional ethics