Collections Recovery Specialist

Job Summary

Working remotely in a full-time capacity, the Collections Recovery Specialist will perform follow-up phone calls on invoices, addressing questions and resolving issues to secure payments from policyholders while utilizing problem-solving skills and customer service expertise.

Key responsibilities:

• Electronically review insurance policies and claims to identify balances due from policyholders
• Perform daily problem solving on previously billed invoices and support the internal recovery department
• Conduct follow-up communications via phone and email to ensure timely payments

Required qualifications:

• Self-motivated individual who thrives in a fast-paced atmosphere
• Ability to problem solve effectively
• Computer skills with the ability to keyboard 45 words per minute
• Strong interpersonal skills and excellent organization
• Telephone expertise in collections or customer service preferred, with bilingual skills being a significant advantage