Collections Representative

Job Summary

A company is looking for a Collections Representative.

Key Responsibilities:

• Efficiently manage incoming and outgoing calls to address customers with overdue loan payments
• Work with customers to find solutions for overdue accounts, negotiate payment plans, and facilitate arrangements for bringing accounts up to date
• Address customer concerns, resolve issues related to overdue payments, and maintain effective communication with customers

Required Qualifications:

• 1 or more years of collections experience
• Experience in a call center setting is preferred
• Familiarity with CRM systems and their practices
• Customer-centric approach with adaptability to various personality types
• Strong multitasking abilities, adept at setting priorities and managing time effectively