Collections Representative

Job Summary

A company is looking for a Collections Representative to assist customers and resolve issues while ensuring a positive experience.

Key Responsibilities

• Manage assigned customer base through phone calls and email communication, ensuring appropriate documentation
• Handle tax-related tasks, including sending forms, uploading documents, and assisting with corrections
• Prepare and distribute monthly aging reports and investigate tax claims for customers

Required Qualifications

• Must be 18 years of age or older
• High School Diploma or equivalent required; BA degree preferred
• Call Center or Collections experience preferred
• Ability to apply basic mathematical concepts
• Internet speed of at least 10 MBPS download and 5 MBPS upload