Collections Specialist

Job Summary

Managing an assigned portfolio of client accounts, the full-time Collections Specialist will ensure timely collection of outstanding invoices, execute daily invoicing processes, and build productive relationships with stakeholders while working remotely.

Key responsibilities

• Review and analyze AR Aging Reports to initiate proactive outreach to past-due customers and execute escalation protocols
• Maintain accurate customer profiles and collection notes, including documentation for Key, Major, and Alliance accounts
• Partner cross-functionally to identify process improvements that enhance operational efficiency and reduce Days Sales Outstanding (DSO)

Required qualifications

• Four or more years of experience in collections, credit, accounts receivable, or general accounting
• Minimum three years of direct customer-facing experience in a business-to-business (B2B) environment
• Demonstrated proficiency with ERP systems, with Oracle experience strongly preferred
• Working knowledge of basic GAAP principles and the order-to-cash cycle
• Ability to review and interpret contracts governing financial obligations for both the customer and the organization