Collections Specialist

Job Summary

A company is looking for a Collections Specialist (Account Servicing Specialist I).

Key Responsibilities

• Perform outbound calls on past due customer accounts to resolve delinquency
• Research delinquent accounts to determine the best course of resolution actions
• Process over-the-phone payments and provide relief options to customers encountering hardships

Required Qualifications

• Associate's degree in business, finance, communication, marketing, or related field, or relevant experience
• Strong computer skills including proficiency in Word, Excel, and email
• Availability for two evening shifts per week and one Saturday shift every five weeks
• Ability to handle stressful conversations with tact and diplomacy
• Strong typing skills