Collections Specialist

Job Summary

A company is looking for a Collections Specialist to manage customer accounts and negotiate payment terms.

Key Responsibilities

• Negotiate repayment options with customers to manage delinquent accounts
• Handle inbound and outbound calls and manage email inquiries efficiently
• Identify and process hardship assistance options for customers when applicable

Required Qualifications

• Bachelor's Degree or equivalent work experience
• Minimum of two years of experience in Loss Mitigation, Debt Settlement, or Consumer Collections
• Solid knowledge of loan concepts and experience with Forbearance and Loan Modification Agreements
• Trustworthy with a high level of integrity
• Proficiency in Microsoft Office, particularly Word and Excel