Collections Specialist

Job Summary

A company is looking for a Collections Specialist responsible for managing past-due accounts and securing payments.

Key Responsibilities

• Negotiate and secure payments to resolve outstanding balances
• Provide professional customer service while discussing sensitive financial matters
• Document account activity accurately and monitor accounts for timely follow-up

Qualifications

• High school diploma or equivalent required
• 1 - 2 years of experience in collections and/or sales
• Advanced computer skills and experience with CRM or collections software required
• Ability to work in a fast-paced, high-volume call environment
• Must be able to remain professional and empathetic during difficult conversations