Collections Specialist

Job Summary

Reporting directly to the Manager of Collections & Disputes, the full-time Collections Specialist will manage revenue collection from business customers, assist with billing inquiries, and ensure superior customer service to facilitate prompt payments.

Key responsibilities

• Receive inbound calls for collections, payment arrangements, and billing inquiries from business customers
• Meet established monthly collection objectives and manage past due accounts for moderate to large-sized business clients
• Prepare monthly collection reports and collaborate with sales, customer service, billing operations, and AR teams to reconcile accounts

Required qualifications

• 3+ years of experience in B2B collections
• Strong interpersonal skills with the ability to communicate effectively at all organizational levels
• Demonstrated competence, professionalism, and leadership presence
• Well-organized with the ability to meet deliverables on time
• Ability to learn complex systems and convey that knowledge to others