Collections Specialist

Job Summary

To support the Corporate Headquarters, the full-time remote Collections Specialist I will manage collection calls and correspondence, maintain customer relationships, and resolve disputes while working in a metrics-driven environment.

Key responsibilities

• Handle a high volume of outgoing and incoming calls to assigned delinquent customers, effectively resolving inquiries
• Communicate and follow up with customers and branch personnel to meet portfolio and departmental goals
• Reconcile customer disputes related to outstanding balances and establish cooperative relationships with team members

Required qualifications

• Associate Degree in Accounting or a relevant field
• At least 2+ years of experience in finance or accounting
• Strong foundation in spreadsheets, Excel, and Google Sheets
• Ability to work independently and as part of a team
• Excellent negotiation and decision-making skills