Collections Specialist

Job Summary

Supporting the Corporate Headquarters remotely, the full-time Collections Specialist I will manage collection calls and correspondence, handle customer disputes, and maintain relationships with branch personnel while working in a fast-paced, metrics-driven environment.

Key responsibilities

• Handle high-volume outgoing calls to delinquent customers and manage incoming inquiries effectively
• Communicate and follow up with customers and branch personnel to resolve payment issues and disputes
• Participate in special projects and tasks as assigned by the manager while meeting departmental and company goals

Required qualifications

• Associate Degree in Accounting or a relevant field
• At least 2+ years of experience in finance or accounting
• Strong foundation in spreadsheets, Excel, and Google Sheets
• Ability to work independently and collaboratively as a team player
• Excellent negotiation and decision-making skills