Collections Specialist

Job Summary

To maintain the financial health of the organization, the full-time Collections Specialist will focus primarily on proactive collections, including daily outreach to customers on past-due balances, while also supporting accounts receivable functions such as payment processing and account reconciliation, with the option to work remotely or from the Norfolk, VA location.

Key responsibilities

• Own the accounts receivable aging report, ensuring timely contact with past-due accounts and securing payment commitments
• Investigate and resolve billing discrepancies and disputes, collaborating with internal teams to facilitate collections
• Process incoming payments and maintain accurate records of transactions and customer communications

Required qualifications

• Associate's degree in finance, accounting, or a related field; bachelor's degree preferred
• 3-5 years of B2B collections experience with a proven track record of reducing past-due balances
• Strong understanding of accounting principles and practices
• Experience with accounting software such as Oracle or FACTS
• Certification in credit and collections or accounts receivable is a plus