Collections Specialist

Job Summary

To support the financial health of the organization, the full-time Collections Specialist will focus on proactive collections of outstanding invoices, managing accounts receivable tasks, and collaborating with internal teams to resolve billing disputes, either in Charlotte, NC, or remotely.

Key responsibilities

• Manage the accounts receivable aging report by contacting past-due accounts and securing payment commitments
• Investigate and resolve billing discrepancies while negotiating payment plans and escalating high-risk accounts as necessary
• Process incoming payments, reconcile customer accounts, and maintain accurate transaction records

Required qualifications

• Associate's degree in finance, accounting, or a related field; bachelor's degree preferred
• 3-5 years of B2B collections experience with a proven track record in reducing past-due balances
• Strong understanding of accounting principles and practices
• Experience with accounting software such as Oracle, FACTS, or similar platforms
• Certification in credit and collections or accounts receivable is a plus