Collections Specialist

Job Summary

Supporting the Corporate Headquarters remotely, the full-time Collections Specialist I will manage collection calls and correspondence, navigate multiple technologies, and maintain effective communication with customers and branch personnel.

Key responsibilities

• Handle a high volume of outgoing collection calls to delinquent customers and resolve inquiries effectively
• Reconcile customer disputes related to outstanding balances and meet departmental goals
• Engage in special projects as assigned while demonstrating sensitivity and compassion in customer interactions

Required qualifications

• Associate Degree in Accounting or a relevant field
• At least 2+ years of experience in finance or accounting
• Strong foundation in spreadsheets, Excel, and Google Sheets
• Ability to work independently and as part of a team
• Comfortable communicating in a metrics-driven environment