Collections Specialist

Job Summary

Supporting the Corporate Headquarters remotely, the full-time Collections Specialist I will manage collection calls and correspondence, navigate multiple technologies, and maintain effective communication with customers and branch personnel.

Key responsibilities

• Handle a high volume of outgoing collection calls to assigned delinquent customers
• Reconcile customer disputes related to outstanding balances while meeting departmental and company goals
• Establish and maintain cooperative working relationships with customers and branch personnel

Required qualifications

• Associate Degree in Accounting or a relevant field
• At least 2+ years of experience in finance or accounting
• Strong foundation in spreadsheets, Excel, and Google Sheets
• Ability to function effectively as a team player
• Comfortable communicating in a metrics-driven environment