Collections Specialist

Job Summary

Supporting the Corporate Headquarters remotely, the full-time Collections Specialist I will manage collection calls and correspondence, engage in detailed customer conversations, and navigate multiple technologies while focusing on achieving departmental goals.

Key responsibilities

• Handle a high volume of outgoing collection calls to assigned delinquent customers and resolve incoming inquiries effectively
• Establish and maintain cooperative working relationships with branch personnel and co-workers while reconciling customer disputes
• Meet portfolio, departmental, and company goals through effective communication and negotiation skills

Required qualifications

• Associate Degree in Accounting or a relevant field
• At least 2+ years of experience in finance or accounting
• Strong foundation in spreadsheets, Excel, and Google Sheets
• Ability to work independently and as part of a team in a fast-paced environment
• Excellent negotiation and decision-making skills