Collections Specialist

Job Summary

Supporting the Corporate Headquarters remotely, the full-time Collections Specialist I will manage collection calls and correspondence, engage with customers in a metrics-driven environment, and reconcile disputes related to outstanding balances.

Key responsibilities

• Handle a high volume of outgoing collection calls and incoming inquiries effectively
• Establish and maintain cooperative relationships with customers and branch personnel
• Negotiate payment arrangements and resolve customer disputes regarding outstanding balances

Required qualifications

• Associate Degree in Accounting or a relevant field
• At least 2+ years of experience in finance or accounting
• Strong foundation in spreadsheets, Excel, and Google Sheets
• Ability to navigate multiple technologies while engaging with customers
• Comfortable communicating in a fast-paced, goal-oriented environment