Collections Specialist

Job Summary

Supporting the Corporate Headquarters remotely, the full-time Collections Specialist I will manage collection calls and correspondence, navigate multiple technologies to engage with customers, and reconcile disputes while striving to meet departmental goals.

Key responsibilities

• Handle a high volume of outgoing collection calls to assigned delinquent customers and manage incoming inquiries effectively
• Communicate and follow up with customers and branch personnel in a timely manner to resolve questions and disputes
• Demonstrate strong customer focus and negotiation skills while working independently and as part of a team

Required qualifications

• Associate Degree in Accounting or a relevant field
• At least 2+ years of experience in finance or accounting
• Strong foundation in spreadsheets, Excel, and Google Sheets
• Ability to communicate effectively with the Finance team
• Proven ability to work in a metrics-driven environment