Collections Specialist

Job Summary

Supporting the Corporate Headquarters remotely, the full-time Collections Specialist I will manage collection calls, engage with customers in a metrics-driven environment, and handle customer disputes while contributing to departmental goals.

Key responsibilities

• Handle collection calls and correspondence in a fast-paced, goal-oriented environment
• Communicate effectively with customers and branch personnel to resolve inquiries and disputes
• Meet portfolio, departmental, and company goals through critical thinking and independent judgment

Required qualifications

• Associate Degree in Accounting or a relevant field
• At least 2+ years of experience in finance/accounting
• Strong foundation in spreadsheets, Excel, and Google Sheets
• Ability to function as a team player
• Excellent negotiation and decision-making skills