Collections Specialist

Job Summary

Supporting the Corporate Headquarters remotely, the full-time Collections Specialist I will manage collection calls and correspondence, navigate multiple technologies, and maintain effective communication with customers and branch personnel.

Key responsibilities

• Handle a high volume of outgoing and incoming calls to resolve customer questions and disputes
• Establish and maintain cooperative working relationships with branch personnel and co-workers
• Meet portfolio, departmental, and company goals in a metrics-driven environment

Required qualifications

• Associate Degree in Accounting or a relevant field
• At least 2+ years of experience in finance/accounting
• Strong foundation in spreadsheets, Excel, and Google Sheets
• Ability to communicate effectively with the Finance team
• Demonstrated negotiation and decision-making skills