Collections Specialist

Job Summary

Working remotely in a full-time capacity, the Collections Specialist will manage past-due client accounts, document communications, and collaborate with the Credit department to resolve payment issues and maintain financial health.

Key responsibilities

• Contact clients with payments overdue by 60 days or more and document conversations
• Propose account write-offs and prepare necessary documentation for third-party collection agencies
• Handle inbound inquiries regarding accounts payable and resolve various account-related issues

Required qualifications

• High school diploma or equivalent
• 2 - 5 years of experience in call center, collections, customer service, or sales
• Strong Excel skills and ability to learn collection software
• Excellent negotiation and communication skills
• Strong organizational skills with a focus on accuracy and attention to detail