Collections Specialist

Job Summary

Working remotely on a full-time basis, the Collections Specialist will manage collection efforts by contacting patients, negotiating payment arrangements, and documenting account statuses during the 1pm-9pm CST shift.

Key responsibilities

• Place outbound calls to notify consumers of delinquent accounts and solicit payments
• Manage and follow up on assigned collection accounts while accurately documenting call outcomes
• Conduct all interactions with professionalism and in accordance with company compliance policies

Required qualifications

• Strong computer skills, including proficiency in Microsoft Office programs
• Ability to maintain confidentiality and communicate effectively
• Experience in customer service, with the ability to handle disgruntled callers tactfully
• Resourcefulness and independence in utilizing available resources to solve problems
• Data entry skills and the ability to multi-task efficiently