Collections Specialist

Job Summary

Managing a portfolio of accounts, the full-time remote Collections Specialist will reduce past-due balances through proactive outreach, issue resolution, and collaboration with internal teams to ensure effective collections strategies are implemented.

Key responsibilities

• Manage and prioritize delinquent accounts, ensuring timely follow-up and resolution of outstanding balances
• Perform outbound collections activities on accounts aged 30 to 120+ days past due via phone, email, and written correspondence
• Research and resolve payment discrepancies by analyzing account activity and coordinating corrective actions with internal stakeholders

Required qualifications

• Associates Degree in Accounting or equivalent work experience
• 2-5 years of collections or accounts receivable experience
• Experience managing account portfolios and using AR systems
• Proficiency in Microsoft Office products, including Excel and Outlook
• Ability to learn and navigate multiple systems and databases