Collections Specialist

Job Summary

Seeking a full-time remote Collections Specialist, the candidate will manage the maintenance and collection of past due accounts by contacting customers via phone and email, performing account research, and establishing payment arrangements.

Key responsibilities

• Monitor assigned past due inventory and contact customers to determine appropriate actions
• Provide account research and updates to customers and other work groups as needed
• Establish payment arrangements and handle inbound customer calls to resolve issues and prevent escalations

Required qualifications

• Minimum of one year of experience in collecting delinquent accounts
• Three to five years' experience in a customer service and/or call center setting
• Intermediate skills with Microsoft Excel, Office, and Teams
• Bilingual in Spanish
• Previous experience in the utility industry is preferred but not required