Collections Supervisor

Job Summary

To support a growing team, the full-time Collections Supervisor will manage agent development, train team members on effective collection methods, and ensure exceptional customer experiences while working remotely within a 60-mile radius of El Paso, TX.

Key responsibilities

• Train and mentor team members to achieve performance goals and improve customer interactions
• Provide constructive feedback on team behavior and practices to enhance overall performance
• Manage account details and agent performance documentation while handling escalated customer situations

Required qualifications

• Bilingual Spanish is preferred but not required
• Proficiency with Microsoft Office Suite, particularly Excel functions and formulas
• General knowledge of the Fair Debt Collection Protection Act and Telephone Consumer Protection Act
• Proven ability to coach and mentor team members effectively
• Availability to work the shift from 11:30 AM to 8:00 PM