Collections Support Agent
Job Summary
Managing a portfolio of moderately complex past-due business accounts, the full-time Collections Support Agent will utilize standard collection techniques to cure debt, resolve account delinquency, and secure cash flow while working remotely.
Key responsibilities
- Manage inbound and outbound communications with delinquent commercial customers to resolve outstanding balances
- Negotiate payment arrangements and document all customer interactions accurately within the collections system
- Monitor shared inboxes to ensure timely resolution of customer payment inquiries and disputes
Required qualifications
- High School Diploma or equivalent with 2-3 years of experience in B2B or commercial collections
- Understanding of the Fair Debt Collection Practices Act (FDCPA) or similar compliance frameworks
- Some college coursework completed or an Associate's degree in Business, Finance, or a related field
- Familiarity with enterprise software platforms such as Salesforce or PeopleSoft
- Basic to intermediate proficiency in Google Workspace applications
Complete Job Description
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