Collections Support Recovery Agent

Job Summary

Managing delinquent accounts, the full-time Collections Support Recovery Agent will communicate with customers to negotiate payments, apply industry knowledge to collection decisions, and utilize various systems for effective skip tracing in a remote environment.

Key responsibilities

• Conduct inbound and outbound collection calls to negotiate payments and resolve account balances
• Utilize multiple systems and tools to perform skip tracing and reach decision makers in the collections process
• Engage in ongoing education with customers regarding terms, conditions, and alternative payment methods

Required qualifications

• High School Diploma with 1-2 years of experience in a related field
• At least one year of customer support experience in the transportation industry
• Basic knowledge of accounting and skip tracing
• Familiarity with the Fair Debt Collection Practices Act (FDCPA) and other applicable federal laws
• Proficient computer skills, including knowledge of Google Sheets and Office suite products