Colorado Communications Clerk

Job Summary

Supporting the Colorado Low-income Energy Assistance Program, the full-time hybrid Communications Clerk will manage communication tasks for program operations, including handling inquiries via call center, email, and document processing.

Key responsibilities

• Develop a thorough understanding of LEAP and assist applicants with eligibility criteria and inquiries
• Track and report daily task outcomes, maintaining accurate records of productivity and performance metrics
• Establish and maintain professional relationships with customers, vendors, and Human Services agencies

Required qualifications

• High school diploma or equivalent preferred
• Minimum of two years of customer service, clerical, or administrative experience
• Proficiency in computer use and ability to type at least 30 words per minute
• Ability to maintain confidentiality and handle sensitive information
• Must pass a criminal background check and have a valid Colorado State driver license