Colorado Consumer Experience Specialist

Job Summary

Resolving consumer inquiries accurately and promptly, the full-time Colorado Consumer Experience Specialist will adhere to established workflows, manage scheduling resources, and initiate insurance eligibility to ensure timely authorizations while working remotely.

Key responsibilities:

• Resolve consumer inquiries and provide excellent customer service
• Adhere to workflows and maintain accurate demographic and insurance information
• Maximize resource utilization by assessing department schedules and initiating insurance eligibility

Required qualifications:

• High School Diploma or equivalent; Associate's degree preferred
• 1+ year of experience in a call center or customer service environment
• Proficiency in Microsoft Office Suite and basic keyboard skills
• Ability to articulate the mission of the organization and demonstrate a commitment to customer service
• Bilingual in Spanish is preferred