Colorado Customer Service Representative

Job Summary

Providing exceptional support to members, the full-time remote Colorado Customer Service Representative will handle inquiries related to eligibility, benefits, billing, and service reviews while ensuring customer satisfaction and compliance with organizational guidelines.

Key responsibilities

• Manage and respond to member inquiries regarding eligibility, benefits, and billing issues
• Document all incoming contacts and ensure timely resolution of complex calls
• Collaborate with internal departments to obtain necessary information for member concerns

Required qualifications

• Minimum two (2) years of customer service experience or KP member-interacting experience
• High School Diploma or General Education Development (GED) required
• Ability to pass required testing, including contact center simulation and typing tests
• Working knowledge of systems used within the Member Service Contact Center (MSCC)
• Demonstrated analytical skills and ability to think critically