Colorado Customer Service Representative

Job Summary

Providing exceptional support to members, the full-time Colorado Customer Service Representative will manage inquiries related to eligibility, billing, and member services while working remotely from Colorado.

Key responsibilities:

• Handle member inquiries regarding eligibility, benefits, and billing issues, ensuring accurate and timely responses
• Document all interactions and coordinate with relevant departments to resolve customer concerns effectively
• Support compliance with organizational policies and maintain member privacy and confidentiality

Required qualifications:

• Minimum two years of customer service experience or experience interacting with members
• High School Diploma or General Education Development (GED) required
• Ability to pass required testing, including contact center simulation and typing assessments
• Demonstrated analytical skills and ability to think critically
• Working knowledge of systems used within the Member Service Contact Center (MSCC)