Colorado Customer Service Representative

Job Summary

To enhance customer satisfaction and retention, the full-time remote Colorado Customer Service Representative will provide accurate and timely support to members and customers, addressing inquiries related to eligibility, billing, and services while building rapport in compliance with organizational guidelines.

Key responsibilities:

• Handle member inquiries regarding eligibility, benefits, billing, and service reviews
• Document and respond to all incoming contacts, ensuring professional communication with internal and external customers
• Evaluate data to resolve complaints and coordinate service recovery as needed

Required qualifications:

• Minimum two years of customer service experience or KP member-interacting experience
• High School Diploma or General Education Development (GED) required
• Ability to pass required testing, including contact center simulation and typing tests
• Working knowledge of systems used within the Member Service Contact Center (MSCC)
• Demonstrated analytical and problem-solving skills