Colorado Customer Service Representative

Job Summary

Providing essential support to enhance customer satisfaction, the full-time Colorado Customer Service Representative will manage member inquiries, resolve complaints, and ensure compliance while working remotely from home.

Key responsibilities:

• Handle inquiries related to member services, billing, and eligibility while documenting all interactions
• Initiate contact with relevant personnel to gather information and coordinate service recovery for complex issues
• Support compliance with organizational policies and maintain the privacy and confidentiality of member information

Required qualifications:

• Minimum two years of customer service or member-interacting experience
• High School Diploma or General Education Development (GED) required
• Ability to pass required testing, including contact center simulation and typing tests
• Demonstrated analytical and problem-solving skills
• Working knowledge of systems used within the Member Service Contact Center (MSCC)