Colorado Customer Service Representative

Job Summary

Providing exceptional support to members, the full-time Colorado Customer Service Representative will manage inquiries related to health plan services, billing, and member experiences while working remotely from home.

Key responsibilities

• Respond to member inquiries regarding eligibility, benefits, and billing issues, ensuring accurate and timely information delivery
• Document all interactions with members and coordinate with relevant departments to resolve complaints and enhance service recovery
• Maintain compliance with organizational policies and procedures while fostering collaborative relationships with members and internal teams

Required qualifications

• Minimum two (2) years of customer service experience or experience interacting with members required
• High School Diploma or General Education Development (GED) required
• Ability to pass required testing, including contact center simulation and typing tests
• Working knowledge of systems used within the Member Service Contact Center (MSCC)
• Demonstrated ability to think critically and solve problems effectively