Colorado Customer Service Representative

Job Summary

Providing exceptional support to members and customers, the full-time Colorado Customer Service Representative will handle inquiries related to eligibility, billing, and services while working remotely from Colorado.

Key responsibilities:

• Manage member inquiries regarding eligibility, benefits, and billing while ensuring compliance with organizational guidelines
• Document conversations and coordinate with relevant departments to resolve issues and enhance customer satisfaction
• Evaluate data to implement appropriate actions for complaint resolution and service recovery

Required qualifications:

• Minimum of two years of customer service experience or experience interacting with KP members
• High School Diploma or General Education Development (GED) required
• Ability to pass required testing, including contact center simulation and typing tests
• Working knowledge of systems used within the Member Service Contact Center (MSCC)
• Demonstrated analytical skills and ability to think critically